What we collect and why
We use your email address, password verification information and account records to let you sign in and manage your mug designs. We use the artwork, listing SKUs, shop details and order information you provide to print, pack and fulfil your orders. An order may contain your buyer’s name, UK delivery address and marketplace reference.
We record payment and tracking references and handle messages you send to support. We use account and order data to provide the service you request, security information to keep the service safe, and relevant financial records to meet legal and tax obligations. Public website pages may collect page visit and browser information to understand site use.
Who receives information
Our hosting and storage providers run the portal. We use Dropbox for print file storage, Resend for account emails, Stripe for payments, and Evri for delivery. Stripe collects payment card details; POD Launch Pad receives the payment status and relevant payment or saved-card references. When you connect a marketplace, we use the access you grant to provide the linked features. The native photo picker gives the iPhone app only the image you select.
How long we keep it
We keep the account and saved designs while you use the service and retain order and support data as needed for delivery, returns and disputes. If you delete your account, we remove data we no longer need and keep the minimum required for tax, accounting or other legal obligations. UK VAT records are generally kept for at least six years.
Your choices and contact
You can ask for access, correction or deletion of your information and exercise other applicable UK data protection rights. Request account deletion or email sales@sandycroft-workwear.co.uk. You may also contact the Information Commissioner’s Office.
Sandycroft Workwear Ltd, Prior House, 129 High Street, Prestatyn, Wales, LL19 9AS.