I can’t sign in
Check the email address you used to register. If you haven’t verified it, look for the verification email in your inbox or spam folder. If you’ve forgotten your password, use Forgot password? to request a new one.
I’m uploading a mug design
In the mug studio, choose one image for both sides, two separate images, or a finished print wrap. Preview your work and save it under the exact SKU from your listing. See the 11oz artwork and placement guide and SKU matching guide.
I need to send or pay for an order
Save your shop in the seller portal, enter the marketplace order reference, choose the matching mug SKU and check the delivery address. You can submit orders manually while a direct connection is unavailable. Printing starts after payment clears. Open marketplace guides.
I’m waiting for a parcel
Go to Track in the seller portal to see your Evri tracking reference. For a lost or damaged parcel, use the replacement instructions. Include your order reference and, for damage, a clear photo when contacting us.